Refund policy

Returns & Refunds

We hope you love your Backstage Babe purchase. Please choose carefully before placing your order, particularly when selecting products, personalisation options and pre-order items.

Change of Mind

Backstage Babe does not accept returns, exchanges or refunds for change of mind, including where a customer has selected the wrong product, size, colour or option.

This does not affect any rights or remedies you may have under Australian Consumer Law.

Pre-Orders

Many Backstage Babe products are available for pre-order. Estimated dispatch and delivery timeframes displayed on our website are estimates and may change due to manufacturing, freight, customs or circumstances outside our reasonable control.

We will keep customers informed if we become aware of a significant delay affecting their order.

Please choose carefully before placing a pre-order. We do not offer cancellations or refunds simply because you have changed your mind after placing your order.

Nothing in this section limits your rights under Australian Consumer Law, including any rights that may apply where there is a significant delay or we are unable to supply your order.

Personalised Items

Please carefully check the name, spelling, font and colour selected when ordering personalisation.

Personalised items cannot be returned, exchanged or refunded for change of mind or because incorrect personalisation details were provided by the customer.

If we make an error with your personalisation, or the product is faulty, damaged or otherwise does not comply with the Australian Consumer Law, please contact us so we can make it right.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it. If your product arrives damaged, is faulty, is incorrectly supplied or does not match your order, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue so we can assess it and arrange an appropriate remedy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Return Shipping

Where a return is required because a product is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, Backstage Babe will comply with its obligations regarding reasonable return costs.

We do not accept returns for change of mind.

Refunds

Where a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to return the funds to your account.

Contact Us

If you have a problem with your order or need to discuss a return, refund or pre-order, please contact us using the contact details provided on our website and include your order number.