Shipping policy
Shipping & Delivery Policy
Pre-Orders
The Backstage Classic and Backstage Pro cases are currently available for pre-order as part of our First Drop.
Our First Drop is currently estimated to arrive in Australia between November and December 2026. This timeframe is an estimate and may be affected by manufacturing, international freight, customs clearance or other circumstances outside our reasonable control.
If we become aware of a significant delay, we will contact affected customers with an update as soon as possible.
Once stock arrives and is available for fulfilment, orders will be processed within 2–5 business days.
If your order contains multiple pre-order products, items may be supplied together once they are available.
Backstage Classic & Backstage Pro Cases
Orders for the Backstage Classic and Backstage Pro will be fulfilled in the order they are received. Once stock arrives, customers will receive an email confirming their order is being prepared for collection, delivery or shipment.
Due to the size and weight of our cases, shipping options vary depending on your location.
Our First Drop is currently available for local collection from Tapping, local delivery across eligible Perth Metro and Mandurah areas, and interstate shipping to selected metropolitan areas across Australia.
Local Collection — FREE
Free local collection is available from Tapping, WA. Full collection details will be provided privately once your order is ready. Please do not attend for collection until you have received confirmation from us.
Local Delivery — $30
Local delivery is available to eligible Perth Metro and Mandurah-area postcodes for a flat rate of $30. Availability will be determined by the delivery address entered at checkout.
We will contact you to arrange delivery once your order is ready.
Interstate Shipping
Shipping for the Backstage Classic and Backstage Pro is currently available at checkout to selected metropolitan areas across:
Sydney • Melbourne • Adelaide • Brisbane • Gold Coast
Shipping costs vary depending on the case ordered and delivery location. The applicable shipping charge will be displayed at checkout after entering an eligible delivery address.
If your postcode is not currently available for shipping at checkout, please contact us for a personalised freight quote. We may still be able to arrange delivery to your location.
Accessories
Eligible Backstage Babe accessories include free standard shipping within Australia.
Accessories ordered together with a case may be supplied with your case or separately depending on product availability and the delivery method selected.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your order details.
Delivery Delays
Once an order has been dispatched, delivery times may be affected by carriers and circumstances outside our reasonable control.
We will always do our best to assist if there is an issue with your delivery.
Questions About Your Order
If you have any questions about collection, delivery or shipping — including shipping to an area that is not currently available at checkout — please contact us using the contact details provided on our website and include your order number where possible.